Ask, do not assume
- Speak directly to the older adult, even when a family member is present.
- Ask which name and terms they prefer, and include them in decisions.
- Offer help before taking over. Allow extra time for tasks they can still do safely.
- Explain what you are about to do before touching, moving, bathing, or assisting with personal care.
- Protect privacy, routines, cultural preferences, and personal choices.
